Support
Contact & Support
One email address reaches the team for everything — we reply as soon as we can.
Effective date: September 9, 2026
1. Email us
For any question or request, email support@audi-lyze.com. If your message concerns your account, please write from the email address registered to it so we can verify it is you.
2. What we can help with
- Support — questions about analyses, reports, saved ideas or your account.
- Billing — questions about charges, receipts or failed payments.
- Cancellation — cancel your Pro subscription at any time by emailing us from your account address.
- Refunds — refund requests are reviewed case by case; include the approximate date of the charge.
- Privacy — questions about the data we hold about you.
- Data deletion — request deletion of your account and personal data. We will verify your identity and confirm once it is done.
3. Response time
We aim to respond within a few business days, and within 30 days for formal privacy or data-deletion requests where the law sets a deadline.
Questions about this document? Email us at support@audi-lyze.com.